Refund Policy

v1.2 · Effective Sep 9, 2026

PlusOne Pro — Refund Policy

Effective: September 9, 2026 Version: 1.2

This Refund Policy describes when refunds are issued for PlusOne Pro bookings. It supplements Section 6 of the Terms of Service. Version 1.2 replaces the three per-Pro cancellation tiers of version 1.1 with one cancellation schedule that applies to every booking; it is the schedule shown on screen before you cancel.

How and When You're Charged

Payments are processed by Stripe. Your card is authorized when you send a booking request and charged only when the Pro accepts. If the Pro declines, the authorization is released and nothing is charged.

Bookings more than 7 days out: a 25% deposit is charged when the Pro accepts. The remaining balance is automatically charged to your saved payment method 7 days before the booking — you consent to this automatic charge at checkout.
Bookings 7 days or less out: 100% of the total is charged when the Pro accepts.

When You Get a Full Refund

You receive a full refund (100% of all amounts paid) in the following situations:

The Pro declines your request. Nothing is charged; the authorization is released.
You cancel before the Pro responds. Nothing is charged; the authorization is released. This applies however close the event is.
The Pro does not respond in time. Pros have 24 hours to respond (48 hours when the event is more than a month away), and never later than 2 hours before the start time. If they don't, the request expires and the authorization is released automatically.
The Pro cancels after accepting. Full refund of everything paid, and the cancellation counts against the Pro's reliability.
You cancel within 24 hours of booking and the event is still more than 7 days away (the free-look window). Full refund, whatever the schedule below says.
The Pro no-shows. Report it through the booking right away; reviewed case-by-case and may include a full refund.
PlusOne Pro removes the Pro from the platform between booking and the event for a policy violation. Reviewed case-by-case and may include a full refund.

When You Get a Partial Refund

If you cancel after the Pro has accepted, and the free-look window doesn't apply, one schedule applies to every booking. Each percentage is a percentage of the total booking price and is applied against whatever you have paid so far; if only the deposit has been taken, only the retained amount is charged and the rest of the authorization is released.

| When you cancel | Refund | |---|---| | More than 7 days before the start time | 100% | | 3 to 7 days before | 50% | | 24 hours to 3 days before | 25% | | Less than 24 hours before | No refund |

The same schedule is shown on the cancellation screen with the exact amount for your booking before you confirm.

How Retained Amounts Are Split

When part of a payment is retained, the Pro receives their service amount at the retained percentage, and PlusOne Pro retains the same percentage of its platform fee. The Pro's share is released to them 24 hours after the cancellation, through the normal payout process.

When You Don't Get a Refund

No refund is issued in the following situations:

You cancel less than 24 hours before the start time
You no-show without cancelling
You complete the booking and later regret it (post-booking dissatisfaction is handled through reviews and, where something actually went wrong, through the report process below)
You attempt to circumvent platform fees through off-platform payments

If Something Goes Wrong During a Booking

Use Report Issue on the booking. Filing a report holds the Pro's payout — which is in any case not released until 24 hours after the booking ends — until a person on our team has reviewed it. We review reports within 48 hours and can refund in part or in full, release or continue to hold the payout, and warn, suspend or remove an account. Issues reported after the payout has been released are still reviewed case-by-case, but refunds are not guaranteed.

You can also contact support at support@plusonepro.app, and you always have the right to initiate a chargeback through your bank. Filing chargebacks for services you received, or after accepting a refund decision, may result in account removal.

Refund Timing

Approved refunds are issued to the original payment method through Stripe. Credit and debit card refunds typically take 5–10 business days to appear on your statement.

Special Circumstances

In genuine emergencies (medical, weather, family loss), PlusOne Pro may issue discretionary full refunds outside of the standard schedule. Contact support with a brief description — please don't send medical records or other sensitive documents.

Changes to This Policy

We may update this Refund Policy from time to time. Material changes apply only to bookings created after the change takes effect. Bookings created before September 9, 2026 remain under the version of this policy in force when they were made.